FAQ

Frequently asked questions

ARE ALL YOUR WATCHES AUTHENTIC?

All of our watches are guaranteed 100% authentic. We have been selling watches for almost 20 years and have never once sold a fake watch. Every watch goes through a careful inspection process for functionality, amplitude, accuracy and authenticity. In the highly unlikely event that you purchase a watch that is not authentic or contains non-authentic parts, you will receive a full refund including return shipping. Some Internet watch companies sell watches that have had their serial numbers polished out, commonly known as “grey market” watches, it is our strict policy to only sell products with original serial numbers intact.



Return Policy

All watches come with a 14 day inspection period. We welcome our clients to take their watch to an authorized dealer for verification. If any watch is not as described simply return the watch for a full refund. Returns must reach us within three days of contacting us and in the condition it was sold, including original boxes, manuals, materials, etc. If you have any concerns please call and we will gladly work with you to resolve any problems.



Privacy Policy

Main Street Watches does not distribute customer information and will never do so.



Sales Tax

Alabama residents must add 6% sales tax. All purchased and shipments outside Alabama are exempt from sales tax.



Shipping

All orders placed weekdays before 2:00 PM CST will be shipped the same day for next business day delivery via insured FedEx. Orders placed on Saturday prior to noon CST will be delivered on Monday. Orders after that time will be shipped the following work day. Credit Card purchases with differing shipping and billing addresses require a 48 hour waiting period to ship after purchase.



Business Hours

We are an internet company and answer emails and texts 7 days a week, from 8 am to 8 pm CST. For phone calls please leave us a message and we will return the call within 24 hours. Faster responses by email/text.



Watch Grading

Each listing provides a condition in the description and our condition ratings are as follows: ​ -LNIB
A pre-owned watch that has been worn, yet is in pristine condition. Accompanied by the factory box(es), tags and documentation. No alterations from factory-delivered condition. Working perfectly, keeping excellent time, needs nothing. ​ -Mint
A pre-owned watch that is in very nearly perfect condition. Signs of wear are visible with a low powered loupe. Working perfectly, keeping excellent time, needs nothing. ​ -Near Mint
Showing very light signs of wear. Faint scratches on the case, bezel, bracelet or buckle are visible to the naked eye. Completely original in every way. Strap shows light use – may be bent or lightly creased, but not stained. Bracelet may be resized. The watch is working perfectly, keeping very good time and needs nothing. ​ -Excellent
Evidence of use is visible to the unaided eye. Scratches are light, but more numerous than “near mint.” No major dents or dings are detectable, and the bracelet has minor wear. Working perfectly, needs no repair or service. ​ -Very good
The watch shows what might be considered normal wear by a careful owner who wore the watch regularly. Scratches are evident, minor nicks or dings may be present. Running and keeping good time, though may need minor regulation. A sound, attractive presentation overall. ​ We do not buy or sell watches beyond the Very Good condition.